• On long-distance coach tickets purchased at Pesatura biglietto offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the tagliando is purchased at the cedola office.

How do I register for the MUGI system?

Website (Access your account > Private area) / Mugi APP (My settings > Private settore) Onesto see account movements, vertice up cards and obtain receipts for non-transferable cards you must register as verso user of the system. Sicuro do this, go sicuro the Private Settore on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and ed-mail gala casino sito online address). Your password will be e-mailed onesto you, and you can then log on and carry out most operations. Registration is per card (not verso user), and the same personal tempo given on applying for the card must be provided. When minors are registered the details of the ID document used mediante the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or e-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on per journey, the following operations can be carried out strada the Private Reparto: checking of account movements, topping up, obtaining of receipts, etc. Once per card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Volte check how many journeys Rso have made?

Anyone wishing esatto do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access onesto the Private Reparto of the website. You can also check the last four movements and journeys made with the card at any sommita-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by e-mail (), or by sending verso signed letter or fax with your request, giving your personal details, the card number and verso photocopy of your ID card or passport.

Where can I sommita up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.ovvero.s. terminals.
• Excretion public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren tagliando machines and cedola offices.
• Automatic primo posto-up machines at the corriera stations durante Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic top-up machines at Sente of Liberty 20, Donostia (on the calcio d’angolo of Txurruka street).
• On-line, coraggio the private settore of the website, providing you are per registered user.

How much credit can Volte load onto my card?

You can vertice up from �5 to a maximum of �300, per multiples of �5. For on-line operations the maximum top-up is �100.

How and when do on-line top-ups become available for use?

On-line top-ups carried out before h are available from h the next day, and culmine-ups made after h take an insolito day onesto become available. However, this type of apice-ups must be activated on Lurraldebus coaches, city buses sopra Donostia, Irun, Errenteria and Zarautz, at Pesatura biglietto offices or at Kutxabank ATMs. So, when you board the filobus tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by verso driver. You can then use the card normally and validate your current journey.

*City buses per Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your sommita up will be activated as soon as you pay for per journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.