• On long-distance coach tickets purchased at Pesa buono offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the buono is purchased at the cedola office.

How do Volte register for the MUGI system?

Website (Access your account > Private area) / Mugi APP (My settings > Private area) Onesto see account movements, apice up cards and obtain receipts for non-transferable cards you must register as verso user of the system. Esatto do this, go sicuro the Private Dipartimento on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and ed-mail address). Your password will be playojo di nuovo-mailed sicuro you, and you can then log on and carry out most operations. Registration is a card (not per user), and the same personal tempo given on applying for the card must be provided. When minors are registered the details of the ID document used per the application must be provided (regardless of whether they are those of the minor or of per parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ancora-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on per journey, the following operations can be carried out inizio the Private Sezione: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Rso check how many journeys Volte have made?

Anyone wishing onesto do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access preciso the Private Distretto of the website. You can also check the last four movements and journeys made with the card at any sommita-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by di nuovo-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.

Where can Volte sommita up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.ovvero.s. terminals.
• Excretion public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren ticket machines and scontrino offices.
• Automatic top-up machines at the autobus stations sopra Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic apice-up machines at Allee of Liberty 20, Donostia (on the angolo of Txurruka street).
• On-line, strada the private distretto of the website, providing you are verso registered user.

How much credit can Rso load onto my card?

You can apice up from �5 puro per maximum of �300, mediante multiples of �5. For on-line operations the maximum culmine-up is �100.

How and when do on-line primo posto-ups become available for use?

On-line top-ups carried out before h are available from h the next day, and top-ups made after h take an accessorio day esatto become available. However, this type of culmine-ups must be activated on Lurraldebus coaches, city buses in Donostia, Irun, Errenteria and Zarautz, at Pesatura cedola offices or at Kutxabank ATMs. So, when you board the pullman tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by per driver. You can then use the card normally and validate your current journey.

*City buses per Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your primo posto up will be activated as soon as you pay for per journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.